Aana Avanna Website Terms of Service

Welcome to Aana Avanna.

Aana Avanna is an online platform created to connect customers with Sri Lankan Tamil and Sinhalese products, culture, lifestyle, heritage, and independent vendors.

By using our website, placing an order, or interacting with our platform, you agree to these Terms of Service.

Aana Avanna is currently operated as a UK-based online platform. Aana Avanna acts as a platform host and facilitator connecting customers with selected vendors and products.

1. About Aana Avanna

Aana Avanna acts as an online platform and facilitator. We connect customers with selected vendors and products.

Unless clearly stated otherwise, Aana Avanna does not manufacture, own, or hold the inventory listed by vendors. Product responsibility remains with the relevant vendor or supplier.

2. Use of Our Website

You agree to use our website lawfully and respectfully.

You must not:

• Use the website for fraudulent purposes.

• Interfere with the operation or security of the website.

• Copy, misuse, or reproduce our branding, content, images, or materials without permission.

• Submit false information.

• Attempt to harm Aana Avanna, its vendors, customers, or reputation.

We may suspend or refuse access to anyone who misuses the website.

3. Product Information

We aim to ensure that product descriptions, prices, images, availability, ingredients, sizing, origin details, and delivery information are accurate.

However, some information is provided by vendors. If an error is found, we may correct it, cancel an order, contact you for clarification, or issue a refund where appropriate.

Product images are for guidance only. Colours, packaging, size, finish, or appearance may vary slightly.

4. Orders and Payments

When you place an order, you agree that the information you provide is accurate and complete.

Your order is confirmed only when payment has been accepted and we have sent order confirmation.

We reserve the right to cancel or refuse an order if:

• A product is unavailable.

• There is a pricing or listing error.

• The order appears fraudulent.

• Delivery cannot be completed.

• A vendor cannot fulfil the order.

• There is another reasonable issue affecting fulfilment.

If we cancel an order after payment, we will arrange a refund.

5. Vendor Responsibility

Where products are supplied by independent vendors, the vendor is responsible for:

• Product quality.

• Product safety.

• Accurate product descriptions.

• Packaging.

• Dispatch.

• Product-specific complaints.

• Faulty, incorrect, damaged, or missing items.

Aana Avanna may assist with customer communication, but this does not remove the vendor’s responsibility for their products.

6. Delivery

Delivery times are estimates unless clearly stated otherwise.

We are not responsible for delays caused by couriers, customs, incorrect delivery information, vendor delays, weather, strikes, or events outside our reasonable control.

Customers must provide accurate delivery details. If an order cannot be delivered because incorrect details were provided, additional delivery charges may apply.

7. Returns, Refunds and Cancellations

Customers may have legal rights to cancel online orders and request refunds, depending on the product type and circumstances.

Faulty, damaged, incorrect, or misdescribed items should be reported to us as soon as possible, with photos where relevant.

Some items may not be returnable for hygiene, food safety, custom-made, personalised, perishable, or sealed goods reasons, where allowed by law.

To request a return or refund, contact us at:

Email: contact.aanaavanna@gmail.com

Please include:

• Your order number.

• Your name.

• The issue.

• Photos if the item is damaged, faulty, incorrect, or not as described.

We will review the issue and work with the relevant vendor where applicable.

8. Cultural and Educational Content

Aana Avanna may share cultural, lifestyle, historical, community, food, fashion, festival, or heritage-related content.

This content is provided for general interest only. We do not claim that all cultural traditions are practised the same way by every family, region, religion, or community.

9. Charities and Community Support

Aana Avanna may choose to support charities, local communities, or cultural projects.

Unless clearly stated, purchases do not automatically mean that a fixed donation is made. Where we run a specific charity campaign, we will aim to explain the details clearly.

10. Intellectual Property

All Aana Avanna branding, logos, website design, written content, images, graphics, product curation, and platform materials belong to Aana Avanna or are used with permission.

You may not copy, reproduce, sell, modify, or use our content without written permission.

Vendor-owned images, logos, and product content remain the property of the relevant vendor or rights holder.

11. Limitation of Liability

We do our best to operate the platform carefully and fairly.

However, to the fullest extent allowed by law, Aana Avanna is not responsible for:

• Indirect loss.

• Loss of profit.

• Loss of business.

• Loss caused by vendor failure.

• Courier delays.

• Events outside our reasonable control.

• Minor website interruptions.

• Customer misuse of products.

Nothing in these Terms limits your statutory rights or excludes liability where the law does not allow it.

12. Account, Email and Marketing

If you create an account or sign up to our emails, you must provide accurate information.

You can unsubscribe from marketing emails at any time.

We handle personal information according to our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on our website. Continued use of the website after changes means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Contact Us

For questions about these Terms, orders, vendors, or customer support, contact:

Aana Avanna
Email: contact.aanaavanna@gmail.com