Shipping policy

Shipping Policy

Last updated: August 2026

Aana Avanna is a platform connecting customers with selected vendors and products.

Unless clearly stated otherwise, products are fulfilled and dispatched by the relevant vendor. This means shipping times, dispatch locations and courier services may vary depending on the vendor and product.

Order Processing

Order processing times will vary depending on the product and vendor.

Estimated dispatch times will be shown where possible on the product page or confirmed after purchase.

Typical dispatch times may include:

- 1–2 working days
- 3–5 working days
- 5–10 working days
- Made-to-order or custom dispatch times

Delivery Methods

Vendors are expected to use reliable delivery services suitable for the product type and value.

Where available, tracking details will be provided once an order has been dispatched.

For high-value items, including jewellery and premium products, vendors are expected to use tracked and insured delivery suitable for the value of the item.

Delivery Costs

Delivery costs may vary depending on:

- Product type
- Vendor location
- Customer location
- Parcel size and weight
- Courier service
- Tracked or insured delivery requirements

Delivery charges will be shown at checkout where applicable.

Multiple Vendors

If your order contains products from more than one vendor, items may arrive separately and at different times.

International Shipping

International shipping availability may vary by product and vendor.

Customers may be responsible for any customs duties, import taxes, fees or charges applied by their country.

Aana Avanna is not responsible for customs delays or charges.

Delays

Delivery times are estimates and may be affected by courier delays, weather, customs, strikes, incorrect delivery details or events outside our control.

If your order is delayed, please contact us and we will work with the relevant vendor where appropriate.

Incorrect Delivery Details

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because incorrect details were provided, additional delivery charges may apply.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us at:

contact.aanaavanna@gmail.com

Please include:

- Your order number
- Your full name
- Details of the issue
- Photos of damage where applicable

We may ask the vendor or courier for further information, proof of dispatch or tracking details.