Refund policy

Returns & Refunds Policy

Last updated: 4 August 2026

Aana Avanna wants customers to feel confident when shopping with us.

As Aana Avanna works with selected vendors, return and refund handling may depend on the product type, vendor and reason for the return.

This policy does not affect your statutory rights.

Reporting an Issue

If there is a problem with your order, please contact us as soon as possible at:

contact.aanaavanna@gmail.com

Please include:

- Your order number
- Your full name
- A clear description of the issue
- Photos if the item is damaged, faulty, incorrect or not as described

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, incorrect or not as described, we will work with the relevant vendor to review the issue and arrange an appropriate solution.

This may include:

- Replacement
- Refund
- Partial refund
- Return instructions
- Further investigation with the courier or vendor

Change of Mind Returns

Some products may be eligible for return if you change your mind, depending on the product type and vendor policy.

Items should usually be unused, in original condition and returned within the stated return period.

Customers may be responsible for return postage unless the item is faulty, incorrect or not as described.

Items That May Not Be Returnable

Some items may not be eligible for return for hygiene, safety, customisation or product-specific reasons.

This may include:

- Perishable food items
- Opened food or drink products
- Personalised or custom-made items
- Earrings or hygiene-sensitive jewellery
- Beauty or skincare items once opened
- Made-to-order products
- Sealed items that have been opened
- Items damaged by customer misuse

Where a product has specific return restrictions, we will aim to make this clear on the product page.

Vendor Responsibility

Vendors are responsible for product quality, accurate descriptions, safe packaging and fulfilment.

Where a return or refund is caused by a vendor issue, we may work with the vendor to arrange the appropriate resolution.

Refund Timing

If a refund is approved, it will usually be processed back to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

How to Contact Us

For return or refund requests, contact:

contact.aanaavanna@gmail.com